Member Services Officer – Clare
Clare – On-site
Community-Focused Credit Union
Background
A well-respected Clare-based credit union is seeking a motivated Member Services Officer to join their Member Services team. This role offers full training, a supportive team environment, and the chance to build a career in financial services with a focus on member services and loans.
What’s on Offer
- Permanent position with a trusted local credit union
- On-site working in a friendly and inclusive branch
- Support for APA in Loans (or QFA) qualifications and ongoing professional development
- Meaningful community engagement and a chance to make a real difference for members
Key Responsibilities
- Serve as the first point of contact for members, delivering professional and welcoming service in-branch, online, and by phone
- Assist members with account queries, lodgements, withdrawals, and online banking support
- Process membership applications and account updates
- Support the loan application process by gathering documentation and responding to member queries
Key Skills Required
- APA in Loans (or working towards it) QFA a strong advantage
- 1-2 years’ experience in a financial services or customer-facing role
- Excellent communication and interpersonal skills
- High attention to detail and accuracy
