Member Services Officer

Member Services Officer
Location: Dublin City (Hybrid)
Type: Full-time, Permanent
 
About the Credit Union
Join a trusted and community-driven credit union based in Dublin, known for putting its members first. With a strong track record of delivering friendly, efficient, and personalised financial services, this credit union offers a supportive team environment, opportunities for professional growth, and a meaningful connection to the community it serves.
 
The Role
We’re looking for a Member Services Officer to be the first point of contact for members providing assistance with day-to-day banking, answering queries, and supporting account and loan administration. This role is ideal for someone with a strong customer service background, a proactive attitude, and a genuine interest in helping others with their financial needs.
 
Key Responsibilities

• Deliver a professional and welcoming service to members in-branch, online, and by phone
• Assist members with account queries, lodgements, withdrawals, and online banking support
• Process membership applications and account updates
• Support the loan application process by gathering documentation and responding to member queries

 
What We’re Looking For

• APA in Loans (or working towards it); QFA a strong advantage
• 1-2 years’ experience in a financial services or customer-facing role
• Excellent communication and interpersonal skills
• Strong attention to detail and high level of accuracy

 
What’s on Offer

• Permanent position with a well-established and respected credit union
• Hybrid working options after training
• Positive and inclusive team culture
• Ongoing training and education support (APA/QFA)