Credit Controller – Leading Credit Union | Hybrid | Bray
About the Company
Our client is a well-established and member-focused credit union based in Bray, known for delivering trusted financial services to the local community. They pride themselves on supporting their members through every stage of life while fostering a collaborative and progressive workplace culture.
About the Role
They are now seeking a Credit Controller to join their team on a hybrid basis. This is a key role focused on managing member accounts, ensuring timely payments, and supporting those in financial difficulty with empathy and professionalism.
Key Responsibilities
- Manage a portfolio of member accounts, ensuring timely repayments and monitoring arrears.
- Engage with members via phone, email, and written correspondence to resolve overdue accounts.
- Arrange and monitor payment plans, in line with internal policies and regulatory standards.
- Maintain accurate records and prepare regular credit control reports.
- Liaise with internal teams and external agencies where required.
Requirements
- Experience in a credit control, collections, or similar financial services role.
- Excellent communication and negotiation skills, with a member-first approach.
- Strong attention to detail and ability to manage multiple accounts efficiently.
- Proficiency in Microsoft Office, particularly Excel.
- Familiarity with credit union operations or ethos is an advantage.
Benefits
- Hybrid working model – flexibility to work both from home and on-site in Bray.
- Supportive team environment with opportunities for professional development.
- Be part of a purpose-driven organisation serving the local community.
- Competitive salary and benefits package.
