Member Services Officer
- Credit Union in Dublin
- Competitive Salary
- Exam fees and paid study leave and subsidised study resources
Background
Our client, a well-established and community-focused Credit Union, is seeking a Member Services Officer to join their team. Reporting to the Branch Manager, you will be responsible for delivering excellent member service while supporting the day-to-day operations of the credit union.
What’s on Offer
- Competitive salary package
- Opportunity to join a respected, member-focused organisation
- Career development within financial services
Key Responsibilities
- Provide excellent customer service to members in-person, over the phone, and via email.
- Process member transactions, including lodgements, withdrawals, loan applications, and direct debits.
- Assist members with queries related to their accounts, loans, and online banking services.
- Promote Credit Union products and services, ensuring members are aware of available financial solutions.
- Maintain accurate records and comply with regulatory requirements and internal policies.
- Process lending applications
- Be required to deal with member in person and by phone
Key Skills Required
- Previous experience in a customer service, banking, or financial services role is desirable.
- Strong communication and interpersonal skills.
- A high level of attention to detail and accuracy in processing transactions.
- Strong IT skills, including experience with Microsoft Office and banking systems.
- A commitment to providing exceptional service to members.
Desirable Qualifications
- APA (Accredited Product Adviser) or QFA (Qualified Financial Adviser) qualification is an advantage.
- Experience working in a Credit Union or financial institution is beneficial.
